Frequently Asked Questions

Do you have some doubts about the documents you just downloaded?
You can’t find what you’re looking for and you don’t know why?
If that’s the case, you are in the right place: on this page you will find some usefull hints to help you find what you need.
We collected on this page all the doubts and questions we received from our customers so please read them carefully to see if they can help you. If you can’t find the answer you need please contact us through the  Documentation request form and specify your question in the Further information field.

We changed several coding systems to match the PLM software we used in the past and we tried to manage them in the easiest way possible. However, the search engine of this website needs a database with a unique coding system to work properly. For this reason, it is perfectly normal to find a discrepancy between the code inside the document and the name of the file. In particular, you could notice a different code on the manual footer than the one in the file name or in the attachment footer, which is a normal consequence of our past coding systems.

Depending on the type of product and how old is it, the documentation could be available only in English or few other languages. Usually we include in this database all existing versions of each document, however, you could ask for your language version and we will check in our archives if we can find it (use the Documentation request form specifying the requested language on the Further information field). However, most of the attachments, diagrams and other technical documents usually contains few text and mostly data tables that needs little to no translation.

We update the database of this website on a regular basis implementing also data of old units that was not included before. We have different production sites worldwide and this database contains exclusively units manufactured in our italian plant in Fogliano Redipuglia and in our slovenian plant in Logatec. For this reason, some family of products are not included and this could be your case. If so, please contact us through the Documentation request form and we will address you to the competent service center.

Our products have a high level of customizations and options ranging from the housing color to the personalized settings and many others. The purpose of the image is only to identify a family / size of units without the necessity to faithfully reflecting the characteristics and customizations of the product you purchased. Over than that, we redesigned some products multiple times to enhance their performance so it is normal if your product does not look exactly like the picture.